Refund and Returns Policy
Returns
Our policy lasts 15 days. If 15 days have passed since your product was delivered, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from returns. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or rejected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at relaxingumbrella@gmail.com
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at mylintrollershop@gmail.com and send your item to:
1590 South Iola Street apt 108, Aurora, CO, 80012, United States.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
To return your product, mail it to:
1590 South Iola Street apt 108, Aurora, CO, 80012, United States.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.